Does Goat Milk Stuff have more than one website?

Yes, there are multiple websites within the Goat Milk Stuff family:

Is International Shipping Available?

International shipping is only available on the bath & body website at https://GoatMilkStuff.com.  Food items are not available to ship internationally.

Is free shipping available?

Sorry, free shipping is not regularly available for any of our products on the https://GMSSweetShop.com website.  We may occasionally run specials and if you sign up for the newsletter, you will receive the discount specials.

Free shipping is regularly available on the website because soap is much smaller and can more easily fit in the USPS flat rate shipping options.

Why is shipping so expensive?

Our food items tend to be larger in mass, which requires larger boxes, which equals more costly shipping. Our cheeses always ship with insulated containers, which also adds to the cost.

Why is there a separate website for Goat Milk Stuff food?

We tried to ship the food and bath & body items together to save shipping, but there was too much difficulty with the food picking up the soap scent, so food now ships separately. 

Can I have my food shipped with my soap?

All food, clothing, etc on this website are shipped in a different building and cannot be combined with any of the products on https://GoatMilkStuff.com.

Do you have ice packs or insulation available? 

Yes! All cheeses ship with ice packs and insulation. 

Do I need to have an account to order online?

No, you do not need an account.  You may check out as a guest.

How do I create an account?

An account does not require a username.  The website will use your email address to identify you.  You do need to enter a password to create an account.  To create an account, click on the top of the website where it says "Create account" and fill in the fields.

What are the benefits of creating an account?

  • You will not need to re-enter your account information.
  • You will be able to see your order history.
  • You can do a "quick reorder" of a previous order.

Do I have to enter all my personal information?

We request your name and address so we can ship your order to you. We request your phone number in case we have a question or problem with your order. We request your email address so we can communicate with you about the status of your order and so we can send you the tracking number for your package. We never share your personal information and we only contact you by phone if there is a question about the order that you placed. 

Why can’t I find the account I created?

Signing up for the newsletter does not create an account on our website. You need to create an actual account on our website. If you have done that and still can't find your account, you may have had a typo when you created the account or you may have changed your email address. Just contact us and we can try to locate your account for you.

Do you take phone orders?

Yes, we can take your order over the phone. Just call us at 812-752-0622 and we'll be glad to place your order. Please be aware that we only have one phone line, so if your call goes to voicemail within working hours, we're probably speaking with somebody else. Just leave us a message and we will return your call.

Can I send an order through the mail?

Yes, you can place an order through the mail. Be sure to include all of your contact information (including phone number) and the exact soaps and sizes you want. We also have a catalog and price list available. Just call us at 812-752-0622 and we can mail you a copy.

I already placed my order – can I make a change to it?

If you need to make a change to your order, please call us as soon as you realize that you need to make a change. We ship orders out very quickly and we will likely not receive an email in time. If you can't reach us by phone, please email us and try to call again.  We have separate people answering phone calls and emails from the people who ship out the orders.  We will do our best to make the correction before the order ships out.

What if there is an error or problem with the order I received?

Simply contact us with your order number and what the problem is. You can also attach a photo if that helps clarify the situation. We will correct the problem as soon as possible.

Do you have a satisfaction guarantee?

There are no refunds available on food items.  We inspect every food item before it leaves the farm and can not be held responsible for damage during shipping.  If you are concerned about the food not surviving shipping, please contact us for a quote for shipping insurance.  

Can I purchase your stuff locally?

We have a farm store at our farm in Scottsburg, Indiana, where you can purchase all of our items (plus some extras we don't offer on the website).

There are a few small stores and distributors (mostly in Indiana) that carry a selection of our products, but we cannot guarantee that they have our products in stock.

 

How does my order ship?

Your order will ship via the United States Postal Service (USPS). We use USPS because they offer the priority flat rate postage option and for the vast majority of our orders, this is the least expensive option available. In a world where shipping costs continue to rise, we are always searching for ways to keep your shipping costs as low as possible. 

When will my order arrive?

Your order will ship out very quickly. In fact, 99% of orders placed before 11 am ship out the same business day. Priority mail orders will arrive in 2-3 business days after leaving the Sweet Shop. First class orders may take a day or two longer.

The only time our speedy shipping is a problem is if you make an error or forget to add something to your order. 

Can I track my package?

We encourage you to track your package, especially if you ordered food items. When your order is shipped, we email you a tracking number. If you do not receive this tracking email within 3 days of placing your order, please contact us.

You can use the tracking number to track your package at http://usps.com.

What if I don't receive my package?

If your package does not arrive, first check your tracking number online. Then if needed, contact your local post office with the tracking number. We do not have any more information on the location of your package than what is shown by the tracking number. Your post office is the only one who can locate your package for you.

If the post office is unable to locate your package, please contact us then so we can make sure your order is delivered to you.

Can you ship other than USPS?

At this point in time, we are unable to ship your order with any other delivery service. 

How do I ship to a different address?

  1. Log into your account at https://gmssweetshop.com/account/login
  2. Click on "view address" on the left
  3. Add the new address
  4. Make sure to choose that address as your shipping address
  5. If you have difficulty, add a "customer note" to your order telling us where to ship the package.

Is there a cheaper way to ship than the options I am given?

We work very hard to offer the most efficient and lowest price shipping methods for your order. The shipping choices the website offers are the least expensive USPS options available based on what you ordered and where you live.

 

Can I pay with a check?

Yes, we accept checks or money orders as payment. They must be drawn on an American bank. We do not accept International bank checks. You can place your order on our website and choose "personal check" as the payment option. Be sure to complete the checkout process completely.

Where do I mail checks?

Checks can be made out to Goat Milk Stuff and mailed to:

Goat Milk Stuff, 76 S Lake Rd N, Scottsburg, IN 47170.

Do you accept Paypal?

Yes, we accept PayPal payments. It is an option during the checkout process.

Which credit and debit cards do you accept?

We accept MasterCard, Visa, America Express, and Discover.

Do you keep my credit card number on file?

No. We do not keep your credit card number for security reasons. We can not just add something to your order and charge your card because we don't know what the card number is.  You can choose to have your credit card secured,but you will receive a text each time you wish to use it.

How do I know that your site is secure enough to enter my credit card information?

We take security seriously and make sure that our site is current on all the latest security procedures and that our security certificate is up-to-date. Before entering your credit card information, be sure to look at your browser. It will turn from a red Http:// to a green https:// when you are in a secure environment. This is true not just for our website, but for all websites. Before ever entering your card information on the internet, you should always confirm that your browser has a green https://.

I don't like to enter my credit card information online. Can I call you with it?

Yes. You can call us at 812-752-0622 and we can get your credit card information over the phone and process your payment.

When is my credit card charged?

Your credit card is charged when you hit the final "submit" button. We do not hold your card number and charge your order later.

I keep getting an error code on my credit card. What does it mean?

There is a credit card processing company that works between our website and your credit card company. This processing company is the one that decides whether or not to approve a charge. They are comparing your personal information that is entered on our website with your personal information that your credit card company has. If there is a slight discrepancy, because they'd rather err on the side of caution, they sometimes fail a good transaction. They do not give us a list of what their codes mean. The best thing is to call us at 812-752-0622 and we can help you figure out the problem and get your card processed.

My card keeps being declined and I know it’s good. What should I do?

Give us a call at 812-752-0622 and we can process your card over the phone through a different system.

How long will the candy be safe to eat? Will it go bad?

You should plan to eat all of the candy within 1 week of purchasing it. We add a "Best by [date]" sticker to each set of candies because we like to enjoy it fresh, but the ingredients in the candy are not going to go bad or spoil. The sugar may start to crystallize after a few weeks, giving it more of a grainy texture, but it should still taste delicious. 

The date listed on my candy is expired. Can I still eat it?

We recommend eating it before the date listed on the candy. 

Does the candy need to stay cold?

No, it doesn't have to be cold or refrigerated. The milk and other ingredients have already been cooked to 240 degrees Fahrenheit, making it safe to store at room temperature. That being said, a lot of people enjoy eating the candy when it's been cooled, or sometimes even frozen! 

My candy got really hot before I opening it. Is it still good?

If it gets too hot, it may start to melt become a gooey consistency, but it'll still taste yummy! You can also cool it once it arrives... if you can wait that long to eat it! 

Can I eat goat milk candy if I'm lactose intolerant?

The candy contains goat milk. While goat milk is proven to be typically more digestible and easier on stomachs than cow milk, you should avoid goat milk products if you have any kind of allergy to dairy.